Job Title: Regulatory Affairs Training Manager
Location: White City, London
Contract: 18 months / Hybrid few days per month
Hours: 40 hours per week
Job Description
SRG are looking for RA training manager to join a global pharmaceutical company based in London. The RA Training Manager - RIM will have a key role in the success of continued Veeva RIM roll-out and implementation within the companies RA, supporting Organisational Change Management (OCM) training activities as a core SME and ensuring RA staff have access to fit-for-purpose training material. In alignment with the Functional Change Lead, the RA Training Manager - RIM will be responsible for the training plan creation and management, contribute to the design of training approach, prepare training materials, and organise training development; training coordination and delivery to Super Users and End Users. You will also be responsible for maintaining the training materials post Go live.
Duties and Responsibilities
Major Accountabilities
Program Training Materials Development and Publishing
* Review and validate central Training material related to Veeva RIM platform deployment
* Create any local Function-specific materials as required, especially for Super Users
* Ensure training materials are regularly updated for program changes (incl. Job aids, e-learnings, etc)
* Set up any mandatory e-Learning content training in Up4Growth for training push
Training Communications
* Customize Training communications material from Central Training team to provide proactive information and regular updates
* Contribute to creating and delivering Function-specific Training communications and materials as necessary, in line with agreed central governance processes
* Support coordination and promotion of Show & Tell/ demo sessions within Function
Super User - Training Coordination, Delivery & Tracking
* Attend central Train the Trainer sessions
* Align with Functional Change Lead to:
o Schedule Super User training sessions in Up4Growth
o Deliver Training sessions
o Generate Up4Growth Super User Tracking reports
End User - Training Coordination & Delivery
* Schedule End User Instructor-Led training sessions in Up4Growth, leveraging Function End User lists
* Deliver Training sessions
* Support Super Users during their own training sessions to End Users (tech and content support)
* Provide support to End Users throughout the training period
End User Training Records & Systems Permission Management
* Generate Up4Growth End User Tracking reports
* Track actual Attendance Report and compile End User Completion Reports
* Ensure all Function associates achieve training pass, and any other approvals required in order to secure Veeva access authorisation
* Ensure Functional business roles are correctly mapped to correct system roles and permissions
Stakeholder Management & Engagement
* Help to raise Functional Training-related risks, issues, and change requests as required via appropriate channels, ensuring Central OCM team visibility
* Regularly connect with Functional stakeholders to understand and mitigate concerns
Training Materials Maintenance Post Go-Live
* Liaise with Veeva Product Owners to understand release impacts (x3 per year) on existing system, processes, and ways of working
* Identify key affected audiences
* Conduct impact assessment on existing training materials
* Revise, retire or create new materials and job support tools that reflect release changes
* Plan and execute training delivery strategies to key impacted audiences
* Schedule, communicate and deliver training as needed
* Evaluate training effectiveness
* Assess for effective adoption of release changes, preparing further supports, if needed
Experience and Qualifications
Life Science Degree or other University degree with equivalent experience
Experience and skills
* Strong training, communications, project management skills
* Experience in Project management tools & systems
* Proven successful experience on the design and development of training concepts with cross-functional teams
* Strong training delivery capability
* Good understanding and direct experience with Veeva RIM deployments
* Good understanding of all RA roles
* Good Organizational awareness
* Technology-savvy - ability to leverage and use systems, technology and automation to (including digital assistants and AI tools) to derive impactful trainings and communications
* Strong communication skills
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