Salary: £35,000 - 40,000 per year Requirements: Proven IT support experience (or similar) Strong Windows and Microsoft 365 support knowledge Experience with remote support tools and ticketing systems Excellent troubleshooting and communication skills Able to manage job lists and priorities with the IT Director Proactive approach to maintenance and documentation Must drive (role location requires this) Microsoft 365 admin (Exchange Online, SharePoint, OneDrive, Teams, Power Platform/Power BI) (Desirable) Cloud-based telecoms/telephony support experience (Desirable) Responsibilities: Set up and configure IT equipment (laptops, printers, phones and peripherals) Install, update and support software applications (Windows & Microsoft 365) Provide 1st/2nd line support: connectivity, password/access, software and hardware issues Deliver remote support to staff and provide on-site support when required Monitor performance and security of IT systems/networks; escalate to external providers/MSPs when needed Maintain accurate asset inventory and run a proactive hardware servicing scheme Log/document incidents, problems and fixes; maintain SOPs and how-to guides Deliver basic in-house IT training and promote security best practices Provide on-site support for the cloud-based telecoms/VoIP system Technologies: Cloud Hardware Support Microsoft 365 Power BI Security SharePoint Windows Office 365 More: We are the UKs largest independent provider of farm-only veterinary services, employing around 150 staff who deliver veterinary and technical services to a substantial client base of farmers. The Senior IT Support Technician will play a crucial role in delivering dependable and effective IT support across our organization, supporting both office-based and remote colleagues. This position comes with a salary range of £35,000-£40,000 (DOE) plus bonus and benefits, including 25 days holiday, an attractive pension scheme, and private medical insurance after three months of employment. last updated 11 week of 2026