Job Description
Customer Service & Order Processing Executive
The Role
Our client, a growing retailer specialising in home and industrial storage solutions, is seeking a Customer Service & Order Processing Executive with a strong focus on managing products, resolving customer issues, and ensuring smooth order handling.
This role is perfect for someone who enjoys taking ownership of customer queries, resolving delivery or product-related problems, and ensuring orders are processed quickly and accurately.
You will work closely with couriers, suppliers, and internal teams to keep orders moving and resolve any issues — including damages, incorrect items, and complaints.
Chelmsford, Essex
Up to £27,000 + Bonus Scheme
Full Time | Two-week rota | No weekends
Full UK driving licence (due to location)
Key Responsibilities
* Process customer orders accurately via phone, email, and live chat
* Provide clear product advice and guidance for domestic and commercial customers
* Manage and resolve product-related issues, including damages, defects, missing items, and product queries
* Handle customer complaints professionally, ensuring every case is fully investigated and resolved
* Liaise with courier partners to resolve delivery delays, misroutes, and damaged shipments
* Keep customers informed with timely updates on their orders and complaint progress
* Maintain accurate customer and order records within internal systems
* Develop strong product knowledge to support troubleshooting and customer guidance
* Complete general administrative duties as required
Key Skills & Experience
* Previous customer service experience, ideally involving order processing or product issue resolution
* Strong written and verbal communication skills
* Experience dealing with couriers and resolving delivery or product-related issues
* Excellent attention to detail with strong organisational skills
* Computer literate with ability to learn new systems
* Able to work both independently and collaboratively
* Calm, patient, and confident handling challenging or complaint-based situations
Working Hours
Week 1
* Monday: 7:30am–5:00pm
* Tuesday–Thursday: 8:00am–5:00pm
* Friday: 8:00am–4:30pm
Week 2
* Monday: 8:00am–5:30pm
* Tuesday–Thursday: 8:30am–5:30pm
* Friday: 8:00am–4:30pm