Administrative Assistant
Ballymena
£25,654 - £27,557 per annum.
We are currently seeking to recruit an Administrative Assistant (18 month contract) to join our Metering Administration team based at our Ballymena Depot in Pennybridge Industrial Estate.
This is a great opportunity and an exciting time to work as part of an effective Administration team in delivering
high levels of service across a range of metering activities. These activities include the installation and
connection of new domestic / non-domestic properties, re-location of meters, increased loads, provision of a
prepayment data system, Recertification programme and Maintenance.
We also work on behalf of Electricity Suppliers and complete a varied range of customer requests including re-energisations, de-energisations and tariff changes.
Please note that we also have an Agile Home Working policy in place following adequate training.
THE ROLE
The role is varied and will provide administration support across the team in its day to day operational activities offering excellent customer experience
Providing administrative support to a team of Metering/Metering Support Electricians
Processing Electricity Supplier requests
Managing Customer Standards Data Base
Processing Internal work requests
Arranging Customer appointments
Engaging with Customers and dealing proactively with customer enquiries
Call Handling Support
Dealing with Metering requests from Building & and Electrical Contractors and local authorities
*
Liaising with Internal Departments
Updating and maintaining Spreadsheets
Assisting with small and large-scale projects which may entail minimal extended working hours to support
Input of Prepayment Metering Data
THE INDIVIDUAL
Essential Criteria
Minimum 4 GCSE's (or equivalent) at Grade C including Mathematics and English Language; or minimum two years relevant experience preferably in a clerical / administrative role.
Developed IT Skills (including MS Office).
Strong numerical skills with good attention to detail and accuracy.
Current UK driving licence & access to a vehicle for use as required.
Desirable Criteria
Previous experience of working in a busy office environment.
Previous experience of interacting and communicating directly with customers
To apply send cv via link