Anti‑Social Behaviour (ASB) Caseworker
Location: Remote, Herefordshire, Gloucestershire
Salary: £35,000 per annum
Vacancy Type: Full Time
Here at the organisation, they are seeking an Anti‑Social Behaviour (ASB) Caseworker – someone to take ownership of casework from start to finish of the process ensuring their ASB Customer Commitments are understood and delivered. This is an exciting role within their Customer Experience (CX) directorate.
You’ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and preparing and presenting cases at court to an excellent standard. You’ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences.
Collaboration with partners in the Police, Local Authority, Mental Health Services, as well as external mediation and legal services partners is essential to the success of the role.
Legal action is often a last resort in their ASB casework. They always look to find creative solutions to resolve their cases. In cases where legal action is deemed proportionate, you’ll be required to prepare and present legal cases in court, and will work closely with external legal services partners to ensure the right outcomes.
They will give comprehensive training to ensure all ASB Caseworkers are equipped to deliver the best possible results. You’ll also be required to travel to court hearings as part of your role and will carry out other visits to customers and communities when required. As part of a national team, you’ll be involved in duty processes to triage cases.
Using data and behavioural insights to propose service innovations and being an active part of delivering change, you’ll be committed to developing professional knowledge in ASB, building customer confidence in digital channels, and demonstrating commitment to new digital tools for delivering excellent customer service.
The ideal candidate will have:
* Experience of managing anti‑social behaviour cases.
* Experience of developing and working in partnership with external stakeholders.
* Understanding of the law and relevant legislation around managing housing, anti‑social behaviour and safeguarding.
* Experience of using the Harm based approach to ASB triage.
* Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.
* An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes.
* Skills in adopting new digital solutions and innovations and experience of delivering change.
* Experience of partnership working to meet the needs of customers, complex multi‑agency relationships.
* Experience of preparing complex case files for court and presenting cases in the civil or criminal courts
* Ability to effectively problem‑solve and find innovative solutions for customers
* Ability to prioritise and manage a complex case load
* Experience of using mediation or conflict resolution services
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
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