About The Role:
We are looking for a dedicated, site-based Helpdesk Administrator to manage and monitor the CAFM system. This role ensures reactive and planned maintenance tasks are properly assigned, chased, and closed down, all while meeting strict SLA requirements to avoid KPI penalties.
Key Responsibilities:
Act as the first point of contact for all reactive and planned preventative maintenance (PPM) tasks
Produce open work reports for helpdesk activities
Maintain and cleanse data within the CAFM system
Engage with clients regarding outstanding work orders
Raise and receipt purchase orders for works and goods
Ensure timely payments by confirming deliveries and services from suppliers
Liaise with subcontractors and suppliers to resolve queries
Carry out a range of administrative duties, including:
Processing engineer timesheets
Supporting the Contract Manager with data for monthly client reports
Taking meeting minutes
Producing weekly helpdesk reports
Collating domestic audit documentation
About You:
Demonstrated experience in a facilities management helpdesk environment
Excellent communication and customer service skills
Strong working knowledge of CAFM systems (e.g. Maximo, Concept)
Experience planning, scheduling, and assigning both reactive and PPM tasks
Confident in liaising with clients to coordinate site access and works
Capable of raising and receipting purchase orders for materials, parts, and services
Experienced in engaging with subcontractors for both reactive and scheduled works
Proactive in chasing engineers and subcontractors for updates and completion paperwork
Comfortable logging calls and updating job statuses within the CAFM system
Strong attention to detail with a commitment to meeting SLA and KPI targets
About Us:
At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.
By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies.
We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy.
Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions.
Safeguarding Statement:
Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure.
We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.
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