About the Role:
Event Duty Manager in our cutting-edge Virtual Adventure venue which will be changing for a Christmas experience. You'll lead a team of enthusiastic guides and ensure every guest enjoys a seamless, safe, and unforgettable immersive experience. You'll be responsible for team leadership, technical support, guest satisfaction, administrative coordination, and overseeing the on-site gift shop—playing a key role in shaping the future of interactive entertainment.
Key Responsibilities:
* Team Leadership: Supervise, mentor, and support a team of Virtual Adventure Guides, ensuring high performance and exceptional guest service.
* Operational Oversight: Manage daily operations, including scheduling, equipment readiness, and guest flow management.
* Guest Experience: Step in to assist with guest interactions during peak times, ensuring a consistently high-quality experience.
* Technical Support: Troubleshoot and resolve more complex technical issues with VR hardware and software, escalating when necessary.
* Training & Development: Onboard new team members and provide ongoing training in customer service, safety protocols, and VR technology.
* Quality Control: Monitor and maintain cleanliness, safety, and presentation standards across all VR stations and public areas.
* Atmosphere Creation: Foster a fun, welcoming, and immersive environment for both guests and staff.
* Administration: Handle staff scheduling, inventory tracking, and supply ordering to ensure smooth day-to-day operations.
* Reporting: Maintain accurate records of attendance, incidents, equipment usage, and guest feedback. Prepare regular reports for management to support data-driven decisions and continuous improvement.
* Gift Shop Oversight: Manage the daily operations of the gift shop, including stock control, merchandising, sales tracking, and ensuring a welcoming retail environment. Train staff on product knowledge and upselling techniques to enhance guest purchases.
Requirements:
* Proven experience in a supervisory or team lead role, ideally in entertainment, hospitality, or tech-driven environments.
* Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
* Excellent problem-solving skills and the ability to remain calm under pressure.
* Strong organizational and multitasking abilities, with attention to detail in administrative and retail tasks.
* Experience in retail or point-of-sale systems is a plus.
* A passion for storytelling, gaming, or interactive media is highly desirable.
* Proficiency with basic office software (e.g., Excel, scheduling tools, reporting platforms) is preferred.
* Availability to work weekends.
Job Type: Part-time
Pay: From £12.79 per hour
Work Location: In person