HMO Housing & Support Officer
Based in South Bedfordshire
Permanent
£25-27K per annum
About the Role
As an HMO Support Coach, you'll play a vital role in helping people sustain their tenancies and move towards greater independence.
Working as part of a supportive and experienced team, you'll provide practical housing-related support and coaching to customers living in shared HMO accommodation. You'll build strong, professional relationships and provide consistent, person-centred guidance that helps individuals feel safe, respected and empowered.
This is a varied, rewarding role where no two days are the same - combining meaningful support work with the opportunity to develop skills in housing, tenancy sustainment and customer engagement.
You will receive full induction, ongoing supervision and training to support you in the role.
What You'll Be Doing
Providing person-centred support and regular coaching sessions tailored to individual needs
Supporting customers to manage their tenancies successfully and plan positive move-on pathways
Completing support plans and risk assessments (training provided where required)
Helping customers access benefits, manage personal contributions and understand financial responsibilities
Carrying out regular property visits and basic health & safety checks
Working collaboratively with colleagues and partner agencies to achieve positive outcomes
Maintaining accurate records and updating internal systems
Promoting safeguarding, professional boundaries and respectful shared living environments
You'll manage a portfolio of shared accommodation properties as part of the wider Homes with Support team, with regular supervision and peer support.Essential Criteria
Experience supporting vulnerable individuals in a customer-focused or community setting
Ability to manage challenging behaviour in a professional and calm manner
Strong communication and organisational skills
Basic IT skills (Word, email, case recording systems)
Full UK driving licence and access to your own vehicle for work purposesDesirable (Training Can Be Provided)
Knowledge of housing, welfare benefits or tenancy sustainment
Experience completing support plans or risk assessments
Understanding of mental health or substance misuse support
NVQ Level 3 in Social Care (or equivalent)
Experience working within supported housing