TECS Group is a specialist provider of Water Treatment, Water Hygiene and Legionella Control services. We have offices in Central London and the West Midlands and work for some of the UK's leading public and private sector organisations. We combine our extensive technical expertise with our practical technology solutions to help our customers comply with their complex building compliance requirements.
We have developed a market leading reputation for providing the highest levels of customer service and technical advice and you will be joining a company that is focussed on investing in the training and continuous professional development of its employees.
Following a period of continued growth, we are recruiting a dynamic and experienced Account Manager to join our highly successful sales team.
The successful candidate will be a proven salesperson with a strong desire to ensure operational excellence, high levels of a customer satisfaction and a willingness to roll up your sleeves. Whilst it is expected you will have prior industry experience; the role is open to candidates looking to take the next step-up in their career.
As an Account Manager at TECS Group, you will be responsible for managing and expanding our business with existing customers, as well as being responsible acquiring new customers. Your role will involve building and maintaining strong relationships, understanding the needs of our customers, and ensuring their satisfaction with our products and services.
Hours of work & location:
This is a full-time role, 40 hours per week, Monday to Friday with the flexibility to work from home as well as our offices. You will be expected to travel to our regional offices and to our customers sites across the UK.
Main duties and responsibilities:
You will be a member of our highly successful and established sales team. Your key responsibilities will include, but are not limited to:
* Build and develop client relationships
* Demonstrating a detailed knowledge of our services and products
* Effective contract management of existing accounts
* Generation of new sales within your defined region
* Promoting our products and services and ensuring existing and prospective customers are aware of the breadth of services provided by TECS
* Develop and execute sales plans as set by the Sales Director
* Meet gross profit (GP) targets
* Coordinate sales proposals and customer presentations through to closing the sale
* Manage customer satisfaction and escalate customer concerns for resolution
* Where required, undertake water analysis/ testing and ensure the highest levels of customer reporting via our proprietary software (360 Compliance)
* Drive the right behaviours that conform with our priorities around safety, teamwork, strategy and the highest standards of customer service
Qualifications & experience:
* Previous experience in a similar role or looking for the next step up/ promotion
* Previous experience working within Water Hygiene, Healthcare or Water Treatment
* High level of attention to detail and accuracy
* Technical led service delivery
* Strong negotiation and problem solving abilities
* A strong appreciation of customer service and customer experience
* Ability to build and maintain relationships with customers
* Self-motivated and driven to achieve sales targets
* Excellent written English skills
* Excellent time management and organisational skills
* Excellent communication and interpersonal skills
* Able to prioritise work, remain calm and maintain standards when under pressure
* Ability to take initiative, and when necessary, ability to be assertive
* Competent user of Microsoft Outlook, Word, Excel, PowerPoint, and other cloud-based software platforms
What we can offer you:
* Competitive Compensation: We offer competitive salaries and benefits packages to attract top talent.
* Opportunities for Growth: At TECS Group, we believe in fostering talent and providing opportunities for professional development. You'll have access to ongoing training and advancement opportunities.
* Collaborative Environment: Join a team of passionate professionals who value collaboration, innovation, and creativity.
* Work-Life Balance: We understand the importance of work-life balance and offer flexible work arrangements to help you achieve it.
* Meaningful Work: Make a difference by working on projects that have a positive impact on our customers and communities.
* Company Culture: Enjoy a supportive and inclusive company culture where your contributions are valued and recognised.
What we can offer you:
* Salary range of £35,000 - £50,000 (dependent on experience) plus monthly car allowance/ company car
* Participation in our market leading (uncapped) commission scheme
* 25 days holiday plus bank holidays
* Company pension scheme
* Dedicated training and development programmes
* Electric vehicle scheme
* Family friendly policies
* Two volunteering days per year
TECS Group is an equal opportunities employer, and we welcome people from all backgrounds. We believe in fostering strong relationships and trust in the communities we serve through collaboration, respect and integrity.
Job Types: Full-time, Permanent
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
* Paid volunteer time
* Referral programme
* Work from home
Experience:
* Account management: 1 year (required)
* Water hygiene/treatment: 1 year (required)