Job Summary
We are seeking a dedicated and enthusiastic Customer Service Attendant to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring a positive experience. The ideal candidate will possess strong phone etiquette and have the ability to upsell products or services when appropriate.
MUST BE OVER 18 YEARS OLD
Responsibilities
* Greet customers warmly and assist them with their inquiries in a professional manner.
* Handle incoming calls and provide accurate information regarding products and services.
* Analyse customer needs to recommend appropriate solutions or products.
* Upsell additional services or products based on customer requirements.
* Maintain accurate data entry of customer interactions and transactions in the system.
* Resolve customer complaints efficiently while ensuring satisfaction.
* Collaborate with team members to improve service delivery and customer experience.
* Stay updated on product knowledge and company policies to provide informed assistance.
Requirements
* Excellent phone etiquette with strong verbal communication skills in English; proficiency in Spanish or other languages is a plus (bilingual/multilingual candidates are encouraged to apply).
* Ability to analyse situations quickly and effectively, providing suitable solutions for customers.
* Experience in data entry with attention to detail is essential.
* Previous experience in a customer service role is preferred but not mandatory.
* Strong interpersonal skills with the ability to work well within a team environment.
* A positive attitude and willingness to learn new skills are essential for success in this role.
Join us as a Customer Service Attendant and contribute to creating memorable experiences for our customers
Job Types: Full-time, Part-time, Permanent
Pay: From £12.21 per hour
Work Location: In person