Customer Relations Manager – Make Every Interaction Count Didcot, OxfordshireThis is not a hospitality role.This is not a customer service desk.This is leadership at the front lines — in one of the most emotionally important environments in the world: a care home.We're looking for a Customer Relations Manager who knows how to own the customer journey — someone who’s wired to lead, handle tough conversations, build trust fast, and turn emotional moments into lasting confidence.If you’ve ever said “I just want to make a difference,” here’s your chance — but bring your A-game.What You’ll Own:The full experience of every resident, family, and visitor — from first tour to final reviewA pipeline of enquiries and occupancy conversations — you’ll nurture it, close it, and track every stepLeading the home's reputation — in the community, online, and with inspectorsHandling complaints like a pro — fast, honest, and solution-focusedCollaborating daily with the Home Manager and care team to keep communication sharp and service consistentWhat We’re Looking For:Experience in customer-facing leadership — healthcare, hospitality, or service-based industriesA clear, confident communicator who knows how to defuse tension and build connectionSales or occupancy experience is a big plus — but attitude beats pedigreeResilience under pressure, emotional intelligence, and high standardsWhat You’ll Get:Real ownership — this isn’t lip serviceSupport from regional leaders, not micromanagementA role where your voice matters and your results are visibleA mission-driven team that wants you to succeed — because when you do, residents benefitThis role is for someone who’s not afraid to take the lead — with families, with the team, with the reputation of the home itself. If you’re ready to lead from the front and build something that matters — apply now.