About The Role
As an M&S Opticians Manager, you will be responsible for driving sales performance, building customer awareness, and growing the business while ensuring an exceptional customer experience. Your leadership will be key in managing a high-performing team, including clinical professionals, and fostering a culture of excellence. With a strong understanding of sales delivery and business growth, you will take ownership of the store’s success, utilising your commercial awareness and strategic thinking to maximise performance.
Key Responsibilities
* Lead, onboard, and develop team members to reach their full potential
* Lead the promotion of M&S Opticians throughout the store to drive customer engagement
* Maintain high sales performance while ensuring excellent customer service
* Manage resources effectively to maximise sales and conversions
* Build strong working relationships with the clinical professionals in store to optimise their contribution to sales and service
* Work towards achieving Key Performance Indicators (KPIs) and sales targets
* Implement company policies, procedures, and systems efficiently
* Identify and implement strategies for business growth and customer retention
* Ensure compliance with data protection, safeguarding, and company policies
About You
You are an experienced retail or optical manager with a strong track record in driving sales, leading teams, and delivering outstanding customer service. A confident and inspirational leader, you excel at developing your team, fostering a high-performance culture, and maximising business growth. With strong commercial awareness, problem-solving skills, and a strategic mindset, you are always looking for ways to enhance the customer experience, efficiency and performance. Your ability to adapt, self-reflect, and implement improvements makes you a key driver of success.
Key Requirements
* Proven experience in people management within an optical retail setting
* Strong leadership and team development skills
* Ability to drive performance and achieve business goals
* Excellent problem-solving and critical-thinking abilities
* Strong technical and commercial awareness
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