Matthew James Recruitment Ltd are currently recruiting for customer service advisors on behalf of their client who is located in NG15, Nottingham. Hours of work: Monday - Friday 9am until 5.30pm (1hour lunch) Salary- £23,426 pa starting salary Location- NG15, Nottingham The Role: Able to showcase their skills to monitor customer activity and offer support where required Working closely and effectively with customers via phone and email Provide advice to customers surrounding market trends and best practices Communicate with internal departments as and when required Confidently resolve customer queries and prevent escalations from arising where possible Use of all Microsoft packages to generate reports/quotes The Candidate: Must have worked within a customer service/admin role previously Possesses strong communication skills; written and verbal Ability to resolve customer complaints whilst balancing the customers needs inline with the business expectations Willingness to learn new processes and be an excellent team member. This is a permanent position and Matthew James Recruitment are actively interviewing for this position, so please get in touch should you wish to be considered.