Victoria College Of Arts and Design (VCAD) Position: Front Desk Receptionist
Job Type: Full Time (Monday to Friday)
Victoria College Of Arts and Design is one of the UK’s most dynamic and fastest growing private sector Higher Education providers.
The receptionist serves as the first point of contact for students, staff, and visitors at the university's main reception area. The receptionist provides exceptional customer service, handles inquiries, and ensures efficient operations of the front desk. This role requires strong communication, organisational, and interpersonal skills to create a welcoming and informative environment for all visitors.
Welcome all visitors, including students, faculty, staff, and external guests.
- Provide a friendly, professional, and positive first impression of the university.
- Answer inquiries and provide accurate information regarding university services, facilities, and campus events.
- Handle phone calls, transferring calls to the appropriate individuals or departments.
Manage Front Desk Operations
- Maintain a clean and organised reception area.
- Manage the reception schedule, ensuring adequate coverage during business hours.
- Assist in various administrative tasks, including filing, photocopying, scanning, and data entry.
- Update and maintain student and staff directories.
- Provide administrative support during university events and meetings.
Ensure compliance with health and safety regulations at the front desk area.
- Collaborate with other university staff to ensure smooth operations and effective communication.
- Participate in staff meetings and training sessions as required.
- additional education or certification in office administration is a plus.
- Proficient in using office software (e.g., Microsoft Office Suite) and telephone systems.
- Knowledge of university policies, services, and campus layout is an advantage.
- Private medical (health) insurance with BUPA
Annual leave (5.6 weeks), including bank holidays.
Workplace pension scheme.
Statutory Sick Pay.
Statutory maternity/paternity pays.
Career development opportunities
Training and self-development opportunities.
Gym membership discounts
Retail discount schemes
Cinema discounts
Grocery discounts
Cycle to work
Financial wellbeing – personal debt advise.
Financial wellbeing education