About the Role
Monday-Friday, 8AM-5PM
42.5 hours per week
Who Are We?
As part of the wider Panda Recycling Group, we are an award-winning business at the forefront of the UK’s transition to a more sustainable, circular economy.
Working with thousands of businesses across the country, we help organisations manage their waste responsibly while improving recycling performance and reducing environmental impact. Our success is built on long‑term partnerships, outstanding service, and a commitment to doing things the right way.
The Role
We are now seeking a motivated and customer‑focussed individual to bring cross‑functional collaboration across various different areas of our business. You’ll have excellent communication skills and the ability to prioritise multiple tasks, whilst delivering a consistently positive customer experience.
Key Responsibilities
* Maintain and update relevant information within the company’s in‑house CRM system
* Provide cover and support across departments during periods of holiday or sickness
* Assist with waste verification processes
* Accurately input customer orders into the company’s bespoke system
* Provide administrative and customer support to both the Customer Service and Sales teams
* Use Microsoft Office applications, including Excel, and other internal systems efficiently
* Support customers in resolving service issues and manage requests for additional products or replacement containers
* Liaise with the Accounts team to resolve invoice queries
* Assist with the development of the nationwide brokerage service
* Complete supplier questionnaires as required
* Schedule and coordinate appointments for the Sales team
* Prepare and maintain nationwide waste reporting
Skills and Experience
* Professional and confident telephone manner
* Experience communicating with account customers
* Strong listening skills with a friendly, approachable attitude
* Self‑motivated with a proactive, “can‑do” approach to work
* Strong problem‑solving abilities and the ability to meet challenging deadlines
* Excellent IT skills, including Microsoft Office and Excel
About Us
We are Panda. We value waste.
We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.
Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.
At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.
We expectexcellencein how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost‑effective solutions that move our business forward.
Weown what we do. From day‑to‑day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.
And above all, we act withtrust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.
Our journey depends on talented, committed people who want to make an impact.
Take the first step and join us on the journey.
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)
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