Overview
Customer Delivery Driver - Llandudno Junction Superstore
Employer: Tesco
Reference: tesco/TP/17941330/964523/3/614
Availability window and hours are subject to store needs. The pay starts from £13.35 per hour and increases to £14.56 for stores inside the M25. Additional payments may apply depending on location. New colleagues are offered a minimum of 16 guaranteed hours per week; opportunities for fewer hours (minimum 12) are also available.
The role involves more than driving; it is about delivering great service and helping customers. You will be on the road meeting customers in their homes and supporting them with their shopping deliveries. Shifts vary and you will be supported by Managers and colleagues back at base.
We welcome applicants who are seeking flexibility to suit their lifestyle, as well as those seeking job stability or a change of career direction.
Responsibilities
* Delivering your part of the customer shopping trip.
* Ensuring the van and trays are clean and kept tidy/organised.
* Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
* Ensuring trays are washed as part of the tray wash process.
* Loading the van as required and checking the van for roadworthiness.
* Talking to the customer about changes to their order, including substitutions, and offering a refund for anything they are unhappy with.
* Taking care of products/deliveries as if they were my own.
* Explaining to the customer that they will not be charged any more for substitutions.
* Delivering during the customer’s time slot.
* Calling the customer before arriving at their property if early.
* Calling the store/centre if running 30 minutes or more late.
You will need
* Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
* Warm and welcoming interactions with customers and colleagues, taking time to understand the customer and say "Thank you".
* Act quickly to respond to changing needs of our customers and embrace change within the store.
* Energetic and driven to deliver beyond expectations, balancing home and work.
* Share ideas with the Manager and other colleagues on how to improve the store for customers.
* A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
What’s in it for you
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
* Request flexible working from day one.
* Colleague Clubcard benefits: 10% off and 15% at pay day weekends; save up to £2,000 a year with a card for family outside your home.
* Access to free wellbeing services and resources to support mind, body and life.
* Life cover of five times pay and an award-winning pension with matching contributions up to 7.5%.
* Benefits to suit you, including discounts, shares, and cycle-to-work schemes.
* Uniform provided and policies to support you for all of life’s moments.
* Access to colleague networks for a diverse range of backgrounds.
About us
Tesco’s vision is to become every customer's favourite way to shop, whether at home or on the move. Our core purpose is to serve customers, communities and the planet a little better every day. We are committed to an inclusive culture where everyone can be themselves. We promote diversity and equal opportunities, and offer flexible working patterns across different areas of the business. Everyone is welcome at Tesco.
Note: If your application is successful, the offer will be conditional upon providing your bank account details on your agreed start date.
We are proud to be accredited Disability Confident Leader and to provide an accessible recruitment process. For information on accessibility support, please visit Tesco Careers.
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