Position: Senior Technical Writer
Location: Central London (Hybrid/Remote)
Client: Global Leading Medical Devices
Type: 12 months Contract
Responsibilities
* Write, edit, and maintain high-quality technical documentation and end-user guides for Digital Technologies products.
* Develop clear, engaging communication materials through Intercom to highlight product features and benefits.
* Manage the publication and regular distribution of user-facing communications.
* Review and ensure quality control of technical specifications, brochures, and related materials.
* Lead and support a growing team of technical writers.
* Own and maintain customer FAQs, pre-sales content, and help articles.
* Safeguard and document proprietary knowledge, value, and intellectual property (IP).
* Define and enforce in-house standards for terminology, tone, and writing style across all user-facing materials.
* Promote writing excellence through training sessions, knowledge sharing, and editorial guidance.
Main Requirements
* Minimum 2 years of experience writing or editing technical documentation.
* Experience with Intercom (or similar customer support platforms)
* Previous experience in a writing or editorial role (e.g., medical journal or technical publication).
* Membership in recognized professional writing or medical associations.
* Outstanding writing, editing, and communication skills.
* Ability to translate complex medical and technical concepts into clear, accessible language.
* Proficient in authoring and editorial software tools.
* Working knowledge of technical documentation systems and common technical topics.
ABOUT PLANET PHARMA
Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.
Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.
We are an equal opportunities Recruitment Business and Agency.
We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
www.planet-pharma.com