The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you will assist the Head Housekeeper in supervising all aspects of housekeeping function ensuring high standards are maintained.
Your day-to-day
People
Supervise day-to-day staffing requirements, plan and assign work, and establish employee performance and development goals. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Promote teamwork and quality service through daily communication and coordination with other department heads
May assist with deep cleaning projects and assist housekeeping staff during high-volume periods
Financial
Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).
Guest Experience
Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements
Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
Handle complaints and special requests to achieve complete guest satisfaction
Comply with special needs and requests of the guests, VIPs and repeat visitors
Responsible Business
Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining green initiatives (for example: container recycling and cleaning agents)
May maintain procedures for the security of lost and found items
Perform other duties as assigned.
What we need from you
Minimum one year of housekeeping supervisory experience
Must speak fluent English.
Other languages are advantageous.
Hands on and flexible
Why you should apply
Service-based annual leave (increasing up to a maximum of 5 extra days)
Voluntary Medi-cash Scheme
Employee & Friends/Family discounted rates at Heeton-operated hotels
Life Assurance, Income Protection and Employee Assistance schemes
Referral scheme
Heeton is an expanding company which offers excellent career opportunities.
Exclusive access to the employee recognition & reward scheme - Heeton Rewards
Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
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