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The Stoll Foundation – Supported Housing Manager (Full-time)
Fixed-term contract 1-year
Location: Aldershot base; onsite across all Stoll Foundation offices.
Job type: Full-time [Monday to Friday – 9am to 5pm]
Responsible to: Head of Support & Tenant Engagement
Other sites Manager Responsible for: Chiswick War Memorial Homes (CWMH), Wessex House (WH), Centenary Lodge (CL)
Salary: £ 46,182 per year, plus benefits
About Stoll:
The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and wellbeing for those who have served their country.
The Role:
Responsible to the Director of Support and Tenant Engagement for providing excellent delivery of housing & support services, including allocations, rent arrears prevention and recovery, tenancy management and tackling anti-social behaviour.
To lead the team in delivering and developing support plans, risk assessments and move on plans that promote independence; motivate tenants to make connections in the local community, such as through employment, health and wellbeing activities or other networks.
Ensure the delivery of a customer-focussed services, ensuring that residents are actively engaged with, consulted and involved in decisions affecting their homes and services provided.
Ensure agreed performance outcomes and objectives are monitored and achieved across all key aspects of housing management, presenting regular management information and reports on key performance indicators.
To ensure that service delivery at all sites comply with best practice, the law and the regulatory framework and that all relevant policies, procedures, processes and administrative systems are regularly reviewed and updated.
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