About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Days of Working: Monday to Friday - 8am to 4.30pm
We are recruiting for a Totalmobile Product Delivery Manager to own and actively deliver all initiatives, developments, processes and mobilisations for Totalmobile products, currently Optimise and Insight.
This is very much a hands‑on role as product champion actively driving tactical improvements and strategic initiatives. This involves working closely with OCS Operations, the CAFM development team and the Totalmobile Account Team.
Candidate requirements:
* Previous Product Management experience
* Digital / technology background
* Problem solving
* Process improvement
* Business Analysis / Requirements Gathering / Process Design
* Project Management
* Knowledge of field force scheduling / management / CAFM.
Technical Skills:
* Strong Excel skills – data manipulation, Excel formulas, pivot tables
* Visio – ability to design / document process flows
* Project planning – ability to structure tasks and resources
Purpose:
The purpose of the role is to fulfil the following requirements:
* Be the internal expert for Totalmobile product functionality & configuration
* Project Manage new contract onboardings, deployments, instances and integrations
* Develop, embed and re‑enforce documented Totalmobile BAU processes
* Support BAU operations for issue analysis, resolution and solutions
* Be the main point of contact with Totalmobile Customer Service Manager (CSM)
* Ensure that tickets are progressed and managed on the Totalmobile Support Portal
* Provide regular Comms, Briefings and Support Materials to bid teams and operational functions
* Support OCS Totalmobile System Administrator(s) & Users
* Own and draft support documentation
* Provide Training
* Conduct regular checks to ensure systems and processes are used effectively
* Data analysis – look for evidence and trends in support of reported issues and improvements
* Data quality – provide overarching data governance, enforce standards, cleanse and maintain data within the systems
* Define / develop reports and dashboards as required
* Identify, specify and manage product improvements to take forward with Totalmobile.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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