Job Description
We are seeking a highly organized and commercially aware Strategic Accounts Customer Service Coordinator to manage and support key retail partners including Motorsports accounts & UK customers. Reporting to the Customer Service Manager, this position ensures the smooth operation of daily service activities and contributes to delivering exceptional customer experience.
Responsibilities
* Act as the primary customer service contact for strategic accounts (F1 & UK ).
* Build strong relationships with account contacts to understand their operational needs and service expectations.
* Attend regular account review meetings and provide performance updates.
* Monitor and manage order flow from placement to delivery. Entering orders into SAP where required.
* Liaise with internal teams (logistics, warehouse, sales) to resolve issues and ensure timely fulfilment.
* Proactively identify and mitigate risks to order delivery or customer satisfaction.
* Produce orderbooks focusing on customer requirements and business targets
* Handle escalations swiftly and professionally, ensuring root causes are identified and addressed.
* Track and report on recurring issues, working cross-functionally to implement long-term solutions.
* Manage and input customer data including, pricing, part numbers and VAS
* Provide weekly and monthly performance reports tailored to each account.
* Assist customers with pricing, credits, invoices and terms.
* Collaborate with internal stakeholders to streamline processes and improve service delivery.
* Contribute to strategic initiatives aimed at enhancing the customer experience for key accounts.
* Assist with updating customer supplied pricing, part numbers and other VAS requirements in SAP in a timely manner.
* Attend any training and development courses.
* All other duties and special projects as assigned
Knowledge and Experience
Through a minimum of one to two years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:
* Excellent working knowledge of Microsoft Office, in particular, Excel
* The ability to analyse and fully understand data.
* SAP experience is desirable, but not essential.
* Highly organised with strong attention to detail and ability to manage multiple priorities.
* Strong understanding of B2B operations and service delivery in a high-volume environment.
* Commercial awareness and ability to understand the impact of service on business performance.
* Excellent verbal and written communication skills.
Desirable:
* Experience working with Motorsports accounts.
* Knowledge of logistics and supply chain processes.
This role is based in our Milton Keynes Office, 4 days in the office, 1 day from home.