Housing Advice Officer
Location: Ty Penallta, Penallta House, Tredomen Business Park, CF82 7PG
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 15.84 per hour
Job Ref: OR10369
Responsibilities
Work directly within a local authority setting, specifically in a Homelessness team.
Manage caseloads and make enquiries into individuals' housing needs.
Provide advice and assistance on housing matters.
Make legal decisions regarding homelessness and refer individuals to support services.
Engage in difficult conversations with clients as necessary.
Utilize access to grant funding to alleviate housing needs.
Work to deadlines and prioritize tasks effectively.
Answer calls and provide advice and assistance to those seeking help.
Review individuals' housing needs and make decisions on homelessness status.
Maintain all record-keeping and data entry in line with requirements.
Maximize housing options to successfully discharge duties.
Make referrals to the emergency housing team and monitor these placements.
Person Specification
Direct work experience in a local authority setting within a Homelessness team.
Experience with Homelessness legislation and case management.
Excellent customer service skills.
Proficient in record-keeping and data entry.
Understanding of the CIVICA Abritas system is advantageous but not essential.
Knowledge and understanding of Renting Homes legislation.
Ability to work from the office five days a week.
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