Summary As an Office Administrator Apprentice at 1st Horizon in Barnsley, you will play a key role in supporting the smooth and efficient running of a busy, professional office environment. This hands-on role is ideal for someone who is organised, enthusiastic, and eager to learn. Wage £15,704 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours 8am-5pm Monday – Friday 40 hours a week Start date Tuesday 10 March 2026 Duration 1 year Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work • Being the first point of contact for visitors, clients and staff • Managing incoming calls and directing enquiries appropriately • Planning and organising your own workload • Processing staff expenses and managing fuel cards • Maintaining internal stock (stationery, consumables, refreshments, etc.) • Helping organise internal digital and physical storage systems • Supporting housekeeping and office presentation • Undertaking research tasks as required • Assisting in the management of staff PPE and uniforms • Maintaining equipment/asset records and helping with servicing/calibration schedules • Organising staff accommodation and travel when required • Managing shared inboxes • General ad hoc administrative duties Where you'll work 88 HIGH STREET DODWORTH BARNSLEY S75 3RQ Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider BARNSLEY COLLEGE Training course Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Training schedule Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship. Requirements Essential qualifications GCSE in: English (grade 4) Maths (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Team working Creative About this employer 1st Horizon provides measurement, mapping and technology-based services. Our services include: 3D laser scanning, land surveying, underground utility location/mapping, CAD & BIM services, aerial surveys, environmental surveys, technology-based solutions, and more. https://1sth.co.uk/ (opens in new tab) Company benefits • Pension scheme. • Generous leave entitlement with Christmas Shutdown. • Leave allowance increasing with service. • Access to employee benefits. • Regular staff social events. After this apprenticeship Possible progression opportunitites. Ask a question The contact for this apprenticeship is: BARNSLEY COLLEGE The reference code for this apprenticeship is VAC2000010935.