IT Field Engineer (On-Site, York)
Location: York (100% on-site)
Rate: £26.00 per hour (£208 per day via umbrella company)
Contract Length: 6 months
Overview
We are seeking a skilled and customer-focused Field Engineer to support our client on a 6-month contract based in York. This role involves providing hands-on technical support across a range of hardware, software, and network environments, primarily on customer premises.
You will play a key role in ensuring IT systems operate efficiently, are maintained to high standards, and deliver a seamless experience for end users.
Key Responsibilities
Act as a Field Engineer for designated clients, supporting technologies including kiosks and service desks
Provide support across desktops, laptops, servers, AV systems, and network devices
Install, configure, and maintain hardware, software, and network infrastructure
Perform IMAC activities (installs, moves, adds, and changes)
Carry out preventative maintenance and system upgrades
Test and certify PCs, networks, servers, and approved applications
Troubleshoot and resolve technical issues, including follow-ups and escalations
Schedule service visits and complete all required documentation
Maintain excellent customer relationships and ensure high satisfaction levels
Meet SLA targets and deliver timely, effective support
Represent the business professionally in all client interactions
Key Requirements
High School Diploma or GED (or equivalent)
Technical certification or Associate Degree (preferred)
1-2 years' experience in a similar IT support or field engineering role
Strong knowledge of hardware, software, and networking fundamentals
Excellent troubleshooting and problem-solving skills
Strong communication and customer service skills
Ability to work independently and manage workload effectively
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