Renault Cardiff
We have an exciting opportunity for a Receptionist / Dealership Host to join our friendly team on a part‑time basis. This is a customer‑facing role that involves being the first point of contact for customers either by welcoming them to the dealership or dealing with them over the phone in a polite and professional manner.
Working pattern
The working hours are Friday 8am-6pm, Saturday 8:30am-5pm with a 30‑minute lunch break. This is 17 hours per week. Holiday cover for the other Receptionist will be required (advance notice given).
What You’ll Be Doing
* Meet and greet all customers and visitors warmly and professionally, and direct them to the relevant individual/department in a helpful and welcoming manner.
* Answer incoming telephone calls in line with Renault Retail Call handling standards and warm‑transfer customers to the relevant person/department.
* Accurately direct callers to the appropriate person/department. Relate messages and personally ensure that the call is returned.
* Ensure that the reception phone is always attended during opening hours and that reception cover is arranged in advance of breaks, lunch, holiday and other absences.
* Complete the daily employee site attendance register and send the completed form to HRM in a timely manner.
* Ensure all visitors to the site are logged in the visitor’s book.
* Accept delivery of small parcels and advise addressee for collection.
* Create and maintain incoming call logs and walk‑in customer list.
What You’ll Bring
* Extensive previous experience working in a fast‑paced receptionist/host role.
* Ability to provide an outstanding level of customer service.
* Experience operating a telephone switchboard and a computer‑based messaging system (desirable).
* Ability to manage incoming and outgoing post and deliveries.
* Effective communication skills with a warm friendly manner.
* Pleasant, helpful and courteous manner.
* Proficiency in Microsoft Office Suite and CRM software.
What’s In It For You
* A salary of £11,235 pa.
* 25 days annual leave plus Bank Holidays (pro rata).
* Holiday buy/sell scheme.
* Pension scheme with life assurance.
* Subsidised car option after 3 months’ service (loan plan scheme).
* Share options.
* Enhanced maternity and paternity leave.
* Gym membership discount.
* Cycle‑to‑work scheme, discounts on company products and services.
* Learning and development opportunities.
* Superb career opportunities Group‑wide.
Interested? Apply now!
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