Description Plan Specialist – Purchases Hybrid – Bristol In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential Our dynamic team oversees the global share purchase journey, ensuring secure contributions and streamlined processes. Collaborate with leaders to optimize EquatePlus/Shareworks services. Become an expert, keep everyone informed, and resolve complex queries with ease. Unlock your potential with us! A role you will love This exciting role is your chance to become an integral part of our employee share plan program! You'll work closely with either an Operations Manager or the Head of Purchases, overseeing the entire purchase lifecycle for employees worldwide. This includes everything from enrolment and contribution management to the final share purchase. But that's not all! Here, you'll also focus on optimizing the experience for our EquatePlus/Shareworks clients, collaborating with the Operations Manager – Purchases to create efficient and streamlined processes for their upgraded service. Responsibilities: Manage the Share Purchase Journey: You'll meticulously oversee every step of the share purchase process for employees worldwide, from enrolment and contributions to final purchases, ensuring we meet agreed-upon deadlines. Ensure Secure Contributions: You'll play a key role in securely collecting and managing employee contributions, adhering to all relevant regulations (FCA's CASS rules). Streamline EquatePlus/Shareworks Processes: Partnering with the Operations Manager, you'll help build and refine efficient processes specifically for our upgraded EquatePlus & Shareworks services. Become a Share Purchase Expert: Develop in-depth knowledge of share purchases, creating clear documentation and providing expert advice to colleagues and clients. Keep Everyone Informed: You'll be responsible for providing regular updates on purchase activity to clients, senior management, and stakeholders. Resolve Customer Inquiries: As the share purchase lifecycle expert, you'll tackle complex customer queries and system issues, delivering exceptional service throughout the process. What will you bring to the role? We're looking for a highly organised and customer-focused individual who thrives in a fast-paced environment. You'll be adept at managing multiple tasks and significant transaction volumes while ensuring exceptional service delivery to our diverse client base. You're passionate about customer service, always striving to deliver outstanding support. You possess a minimum of three years' experience in financial services, with a year in share plans or financial compensation being a plus. You have a proven track record of improving processes to enhance efficiency. You excel at managing multiple tasks simultaneously and maintaining exceptional organisation. You're a strong communicator, capable of clearly conveying information to various audiences. You're comfortable handling high transaction volumes and navigating complex regulations. Rewards designed for you Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.