Household Claims Handler, Cardiff, up to 28k
Our client based in Cardiff specialise in carrying out Fire and Flood restoration projects on behalf of the UK’s top insurance customers.
Working in this dynamic and fast-paced environment, you will be an experienced Claims Handler, either Household or Commercial, working for this successful but small office-based team.
Main duties as a Claims Handler include:
* You will liaise with insurance clients, customers and technicians in the field, managing your own files and caseload from start to finish
* Develop close working relationships with customers, key clients such as Loss Adjusters, Insurance companies, Brokers, Surveyors etc and Technicians.
* Liaising with customers via telephone or email via multiple mailboxes.
* Planning and organising Technician appointments in the field.
Qualifications and Experience required:
* Applicants MUST have a minimum of 12 months Claims Handling experience either in Household or Commercial.
* Comfortable working alone and also in a small team.
* A conscientious and hard worker
* Excellent communication skills and an excellent telephone manner.
* An ability to work under pressure and prioritise your workload
* Excellent computer skills
* Experience in planning and allocation of work to field based staff an advantage.
* A good geographical knowledge of the South Wales/South West areas is essential.
* Our client is based outside the city centre so you will need your own transport to get to and from work.
Benefits:
* Full training will be provided.
* Opportunity to attend courses and develop technical knowledge.
* Generous Holiday package based on length of service – up to 30 days leave plus bank holidays.
(NLR is acting as an Employment Agency on behalf of its Client)