About us
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We are driven by progress and thrive on the challenge of relentless improvement. We are growing fast, and our ambition is huge - more categories, more locations, and more people.
Market safety
Dyson monitors, reviews, and investigates all safety-related customer claims from every global market, ensuring they are resolved quickly and thoroughly. The Market Safety team provides technical expertise for investigations and supports customer care and local commercial teams in achieving resolutions. Additionally, the team supports insurance claims and collaborates closely with legal teams to meet all regulatory reporting requirements.
A key responsibility of the function is closed-loop reporting on the safety landscape and providing feedback into development processes.
About the role
The role involves reviewing all claims to determine their validity and identifying those that need escalation or further investigation. As the technical expert in market safety, you will work closely with local market legal, engineering, and customer care teams. The global nature of the market means you will encounter varying product usage, organizational structures, and regulatory requirements, making the role both challenging and rewarding.
With a continually expanding product portfolio, new market entries, and increasing sales volumes, the need for additional resources will grow over time. The successful candidate will be responsible for expanding and leading a global team.
Accountabilities
1. Oversee and lead comprehensive safety claims management. Review all reported claims daily, assess initial risk and severity, and ensure information received is detailed. Request and obtain additional information if necessary.
2. Ensure alignment of all claims with regulatory reporting requirements, monitoring claim severity meticulously. Lead escalation processes to group and market legal teams for high-risk cases, ensuring timely and accurate communication.
3. Prepare technical reports for any required submissions. Oversee the preparation and quality assurance of all technical reports for mandatory submissions, ensuring that all reports meet the highest standards of accuracy and regulatory compliance.
4. Assist global customer care teams and local engineering in assessing claims to ensure satisfactory customer resolutions.
5. Conduct complex product inspections, identifying root causes, and crafting comprehensive written reports.
6. Coordinate internal or external technical support for in-depth investigations, serving as the technical coordinator if required.
7. Monitor and support all product-related insurance claims, providing technical assistance and attending site and lab-based inspections as needed.
8. Lead projects to establish or improve systems and processes for recognizing and escalating potential safety claims, adapting to the evolving landscape of customer communication channels.
9. Monitor, analyse, and present data (e.g., safety case status and trend metrics) to senior management, providing actionable insights.
About you
10. Degree in engineering, electronics, physics, or a related field (or equivalent).
11. Proven expertise in applying advanced engineering principles for the investigation and resolution of complex claims across a diverse product portfolio.
12. Demonstrated ability to lead in dynamic and rapidly changing environments, responding decisively to new challenges.
13. Strong organizational abilities to track and resolve all issues efficiently.
14. Expertise in managing multiple high-priority projects simultaneously, demonstrating strong strategic prioritization and execution skills.
15. Advanced proficiency in conducting detailed investigations from first principles, with a proven ability to communicate complex technical findings to both technical and non-technical audiences.
16. Resilience under pressure with the ability to meet stringent regulatory reporting deadlines and company requirements consistently.
17. Enthusiasm for continually improving established processes to make them more efficient and accessible.
18. High attention to detail and a strong drive to see tasks through to completion.
19. Expertise in report writing and verbal presentation skills, capable of engaging effectively with stakeholders at all levels of the organization.
20. Good IT skills, particularly in MS Office.
21. A team player who is also a self-starter, capable of working independently and guiding teams with minimal supervision.
22. Experience in management or leadership roles, with a proven track record of successfully leading teams and projects in a high-stakes environment.
Desirable
23. Working knowledge or qualification in electronics and/or software.
24. Advanced data management and manipulation skills, particularly in MS Excel.
25. Experience in reliability or safety-based investigations.
26. Familiarity with failure diagnosis tools such as Fault Tree or Fish Bone analysis.
27. Experience of Dyson’s products, key markets and market offices is beneficial to, but not a necessity for, this role.
Benefits
28. 27 days holiday plus eight statutory bank holidays
29. Performance related bonus
30. Free bus travel to and from Campus from Bristol, Chippenham, Bath, and Swindon
31. Free on-site parking
32. Endless free coffee and tea, and a free lunch
33. Free on-site hair salon
34. Group Income Protection
35. Discounts on Dyson products
36. Electric vehicle scheme
37. Sport centre
38. Private medical insurance
39. Life assurance
40. Pension scheme
Working policy
At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.
#LI-RK2
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.