Job Title: Resident Liaison Officer Location: Guildford Salary: UP TO 32k + company Van Sector: Social Housing - Electrical contractor Must have UK Valid Driving Licence and RLO Experience Resident Liaison Officer (RLO) About this role Customer care is a key role in operational delivery, and our Resident Liaison Officers (RLOs) are at the heart of that. This is a site-based position. Job Purpose Proactive - Seeks out opportunities to improve customer service in every interaction Conscientious - Persists with challenging issues to get things done Collaborative - Works to support both internal and external stakeholders to ensure positive outcomes Transparent - Is the eyes and ears of the company and our customers Schedule: Monday - Friday 08:00am-5:00pm with 1-hour lunch break Weekends and evenings may be required.Main duties and responsibilities As an RLO within the Customer Care team you will: Arranging and booking appointments/visits to properties Correspondence regarding access and resident concerns including home visits. Calling through booked appointments to confirm Build strong relationships with residents Coordinate between residents and office Attend meetings & presentations for residents where required Ensure information on vulnerable residents or those posing a risk is communicated in line with policy Ensure proactive approach to identify vulnerable residents within programmes and communicat...