Overview
Senior Engineer ICT Lead (1973) – Blue Light Services Support. Liverpool, Merseyside Office + Travel to Customer sites – Hybrid / Agile working. Join Telent’s ICT Services Team, supporting the critical ICT environment used by our Blue Light emergency services customer. As the Senior Engineer ICT Lead, you will play an integral role in ensuring the stability, security, and efficient operation of a highly critical ICT estate - while managing and developing a small team of ICT Engineers. This is a hands‑on Lead role, combining deep technical capability with team coordination, operational oversight, and continual service improvement. Your expertise will help ensure that mission‑critical systems remain resilient, reliable, and aligned to industry best practices.
What you’ll be doing
* Manage day‑to‑day activities of the ICT engineering team including incident / request management, annual leave, on call rota and performance reviews.
* Drive continuous improvement initiatives for ICT processes and technologies
* Escalate any issues within the engineering team to the Head of Client Delivery in a timely manner
* Manage and maintain ICT infrastructure, business / mission critical applications and services in line with the ITIL service catalogue.
* Implement and monitor security best practices across all ICT systems.
* Create and maintain documentation as ICT relates to system configuration, mapping and processes
* Infrastructure life cycle management and capacity planning
* Liaise with third party suppliers to ensure resolution to agreed SLA's and standards
* Following a period of training and assessment, form part of the 24x7 duty rota (1 in every 4/5 weeks)
* Work within the framework and guidelines of ITIL processes and policies, ensuring alignment to best practice
* Carry out any other ancillary tasks, deemed within your capability, as specified by the Line Manager to support service requirements and the wider NS function.
Who you are
You are a proactive, technically strong ICT professional who thrives in a complex environment, communicates effectively, and enjoys leading others while maintaining high operational standards.
Key Skills and Experience
* Proven experience in ICT infrastructure management.
* Knowledge of cybersecurity principles and compliance standards.
* Expertise in troubleshooting and resolving complex technical issues.
* Familiarity with ITIL practices and service management.
* Excellent communication and stakeholder management skills.
* Experience of working within a service level driven environment
* Security Cleared – SC Clearance, NPPV3 Level
* Full UK Driving License
Desirable Qualifications / Skills
* Certifications such as ITIL, Microsoft Certified: Azure Administrator, AWS Solutions Architect, or similar are highly desirable.
* Experience in ICT engineering roles, with capability to lead a team.
* Ability to improve on current skill set and keep up to date with relevant technologies
* Ability to work under pressure, adapt and prioritise customer workloads
What Telent offers
At Telent, your career can span roles, technologies and sectors. We invest in development and support our people through an inclusive culture that encourages growth, wellbeing, and collaboration.
* 26 days annual leave + 8 public bank holidays (with ability to buy/sell)
* Uncapped overtime options and call-out
* Company vehicle
* Company pension scheme
* Flexible benefits portal
* Family‑friendly policies
* Wellbeing and occupational health support
* Discounts via Telent Reward Scheme
About Telent
We are passionate about creating a workplace where everyone feels valued, included and able to reach their full potential. Telent is a trusted partner across the UK's critical national infrastructure — helping keep communities connected, safe and supported.
Telent core values: Be collaborative, Be inclusive, Be customer focused, and Take responsibility
#TJ-Hybrid
#J-18808-Ljbffr