Overview
Retail Sales Assistant at eurochange
This range is provided by eurochange. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Hours: 16 hours p/w
Location: RM20 2ZP, Lakeside Shopping Centre
Shift Pattern: Monday - Sunday
Why join #Teameurochange?
At eurochange, we’re about people. We’re a dedicated and proactive team passionate about making foreign exchange better, simpler and more convenient, while being the trusted inspirational experts. We value friendliness, inclusivity, and hard work that makes an impact. You’ll be part of a welcoming environment where you can be your authentic self, with training and support to help you exceed expectations and grow your skills. The role involves supporting customers to deliver an exceptional experience and contributing to a safe, secure, and inviting bureau.
As a Retail Sales Assistant, you’ll inspire trust and enthusiasm in every interaction and provide tailored advice. You’ll learn to exceed targets while growing your skills and contributing to the UK’s trusted travel money provider.
Responsibilities
* Deliver outstanding, friendly service that turns first-time customers into loyal fans
* Build genuine rapport with customers to understand travel plans, needs, and concerns
* Recommend the best products and services based on customer needs
* Engage in conversational selling to match products naturally and supportively
* Share trusted advice on exchange rates, currency options, and value for money
* Accurately process transactions with full compliance to financial regulations
* Keep the bureau secure, presentable, and welcoming at all times
* Promote additional products and services to enhance the customer journey
* Take ownership when the manager is away and keep the bureau running smoothly
* Support new colleagues during onboarding and share knowledge with the team
* Be flexible to work in nearby branches as needed
Stand-Out Qualities
* At least 1 year of experience in retail sales, cash handling, and customer service
* Confident, friendly, and positive attitude; you make customers feel welcome and valued
* Strong communication skills and ability to build rapport quickly
* High accuracy and attention to detail when handling transactions
* Natural flair for selling and exceeding customer expectations
* Flexibility to adapt, work independently, and travel to nearby locations if required
Perks
* Colleague rate on travel money
* 28 days holiday (including bank holidays)
* Access to Retail Incentive & Bonus Schemes
* High street discounts
* Free 24/7 Virtual GP service for you and your family
* Cycle to Work Scheme
* Employee Wellbeing & Financial Support through Retail Trust
* Employee Assistance Programme
* Wagestream – access to flexible pay
* Recognition awards for outstanding service
* Additional holiday entitlement after 1 year
* Life assurance and more
Our Vision, Purpose & Values
Our Vision: To be the UK’s go-to travel money provider, adding value to every customer’s journey. Our Purpose: Foreign exchange—better, simpler, and more convenient, with trusted inspirational experts. Our Values: We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere.
Ready to apply?
Ready to join a team passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!
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