The Opportunity
We are seeking a reliable and responsible Night Team Member to join our team and ensure the smooth running of the hotel during the night shift. The Night Team Member will be responsible for managing guest requests, ensuring security and safety procedures are adhered to, and providing general support to the hotel staff.
Responsibilities:
1. Managing guest requests and ensuring they are handled promptly and professionally.
2. Maintaining security and safety procedures during the night shift.
3. Performing regular security checks throughout the hotel.
4. Providing general support to the hotel staff during the night shift.
5. Assisting with any maintenance or housekeeping tasks that may arise.
6. Setting up meeting rooms and other areas as required.
7. Serving food and beverages to guests as required.
8. Checking guests in and out of the hotel as required.
9. Handling any emergency situations that may arise.
10. Preparing reports for senior management as required.
Benefits
11. Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
12. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
13. Eye care
14. Free legal & money advice
15. Counseling sessions
16. Hospital & death benefit plans
17. Cycle to work scheme
18. Wellbeing tips and support fitness videos
19. Recipe ideas
20. Advice on keeping active and healthy living
21. Wellbeing podcasts and tv
22. Breathing exercises
23. 24/7 advice and support line
24. Team reward & recognition
25. Free meals on duty
26. Free parking
Ideal Candidate
27. Previous experience working in a hotel or similar environment, preferably in a night team member role.
28. Excellent customer service skills and a friendly, professional demeanor.
29. Strong communication and interpersonal skills.
30. A good understanding of safety and security procedures.
31. The ability to remain calm and composed in high-pressure situations.
32. A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
33. Good organizational skills and attention to detail.
Hotel
With stunning seafront views, the Bournemouth Carlton Hotel, part of the Signature Collection By Best Western, offers an exceptional experience.
Situated in the heart of town, the hotel is within walking distance of popular attractions such as the Bournemouth Oceanarium, BH2 Leisure Complex, and Bournemouth International Centre, a prime location for major conferences and exhibitions.
The hotel boasts 76 bedrooms, including 16 family rooms and 16 sea view rooms, along with 18 one- and two-bedroom timeshare apartments. It also features event rooms for wedding parties of up to 200 guests, complete with private gardens and a terrace
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.