Description
This is a seasonal Temp Supervisor position until 30th December, with the opportunity to become permanent.
The Shop Floor
As a Supervisor, you'll play a crucial role in creating a welcoming and vibrant shop floor that excites customers. Your primary responsibility is to lead, inspire, and support the sales team to deliver exceptional service. You'll ensure that every visitor to the shop leaves with a smile, having experienced outstanding service, and found the products that are right for them.
Encourage and motivate sales assistants to deliver exceptional customer experiences. Provide regular feedback and coaching to sales assistants, helping them improve their product knowledge and customer service skills. Conduct regular training with your sales team, throughout the working day, to improve their product knowledge and sales skills.
You'll lead by example in bringing Lush's ethics to life — showcasing our campaigns, championing cruelty-free and sustainable practices, and helping your team connect customers with our values.
Greet customers warmly as they enter the store, making them feel welcome and valued right away. Engage with customers by asking open-ended questions to understand their needs and preferences. Listen carefully and provide personalised recommendations based on what they tell you.
Facilitate great product demonstrations, ensuring they are performed effectively and confidently by the team.
Create an inclusive and fun environment, particularly for special events and customer celebrations. Ensure that customers receive tailored samples and understand how to use them for the best results. Build and maintain rapport with regular customers, remembering their preferences and past purchases.
Maintain a clean, tidy, and visually appealing shop floor. Ensure that products are displayed according to guidelines, maximising visibility and sales. Assist in adjusting displays to reflect seasonal changes and sales trends.
Collaborate with the store manager to uphold high standards of shop presentation and customer experience. Assist in managing stock levels, ensuring displays are well-stocked and organised. Handle customer inquiries and complaints professionally and efficiently.
Review sales assistants' performance and customer feedback, providing constructive feedback and recognition. Set clear performance goals for the team and support them in achieving these targets. Alongside your manager, conduct regular team meetings to discuss performance, share updates, and foster a collaborative environment.
Supporting and Growing the Business
As a Supervisor, you help the store manager drive sales and exceed targets. With the targets set, you innovate ways to motivate the team, creating a collective drive to surpass targets—this could be through check-ins, focus boards, or shop floor competitions. If targets are not met, you reflect on potential improvements and use these insights to grow as a team.
You contribute to business growth by running in-store events, external outreach, and maintaining an active online presence. You help train the team to host events that leave customers with a lasting impression.
In the absence of the Store Manager or Trainee Manager, you lead the store, ensuring sales are maximised and the shop remains open during all advertised hours.
You help communicate shop expenditure, progress towards financial goals, and identify opportunities for increasing profitability.
You support effective stock management by ensuring shelves are well-stocked with quality products, avoiding overstocking. You react to current sales trends by adjusting stock levels to maximise sales and profit.
Your Team
As a Shop Supervisor, you maintain open communication with the team, regularly checking in and providing feedback and coaching as needed. You support the recruitment, training, and development of team members, ensuring they have the necessary skills and knowledge.
You're constantly aware of the team and customers on the shop floor - and you are actively keeping channels of communication open so everyone working with you knows what is needed to provide the best service possible.
You ensure a safe work environment by following health and safety procedures and guidance shared by the Store Manager.
Leadership
Aside from everything, the best leadership you can give your team is from the front, on the shop floor. Leading by example, and showing your team how it's done, will be core to your work ethos as a Supervisor.
You support the store manager in setting team goals and creating a vision for the shop's future. You help establish daily targets, providing regular feedback and coaching to meet these objectives. In the manager's absence, you lead the team, maintaining high standards.
You assist in developing the management team, mentoring and coaching them, creating and running training programs, and conducting performance reviews. You help with team-building activities and problem-solving, fostering a strong, collaborative team.
Your Development
As a Shop Supervisor, you are encouraged to contribute ideas to enhance the customer experience and shop floor dynamics. You will receive coaching and support from the UK&I Retailers, your Manager, and other support teams to implement these ideas. Aim to build and grow your skillset so you have a wide understanding of all aspects of leading and running a lush shop floor.
You will participate in central training sessions and bring key messages back to your team. Actively seek opportunities for further development to enhance your skills.
Connecting with other managers and supervisors within the community is integral to your role, fostering a culture of collaboration and knowledge exchange.
Key Information
Hours available: hours per week (8 hour and 6 hour shifts available)
Application Deadline: 20/10/2025
Hear from us: 24/10/2025
Interview Date: 30/10/2025 or 04/11/2025
Start Date:
Induction 07/11/2025
Starting W/C 10/11/2025
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
* Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
* Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
* Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
* Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
* Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
* Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
Skills and Experience
Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life.
Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised.
Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.
Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Profit-based bonus
* Complimentary spa treatment
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
* Flexible working
* Tailored gender affirming care*
* qualifying period/hours required
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.
About Lush
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold 'naked' to the customer without any packaging.
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.