Job Description
We are recruiting on behalf of our client for a Customer Service & Account Executive to join their friendly, close-knit team. This role offers the perfect mix of customer service, telesales, and account management, making it an excellent opportunity for someone who enjoys building relationships and driving sales.\n\nSalary: £26,000 (pro rata, with bonus potential)\nHours: Monday – Thursday, 9:00am – 5:30pm (½ hour lunch)\nFriday, 9:00am – 1:00pm (no lunch)\n\nThe Role\n\nYou will act as the first point of contact for customers, ensuring a smooth and efficient service while maximising sales opportunities. Alongside handling day-to-day enquiries, you will be responsible for managing your own portfolio of key accounts covering multiple practices, some with regular purchasing needs and others requiring more proactive contact.\n\nKey responsibilities include:\n\n * Handling customer queries with professionalism and patience, including delivery issues, order errors, and stock availability.\n\n * Processing orders quickly and accurately.\n\n * Building rapport with customers and promoting additional products through upselling and link-selling.\n\n * Managing a portfolio of client accounts, ensuring each practice is contacted regularly with updates on promotions and special offers.\n\n * Working to grow sales across your accounts on a quarterly basis, with a focus on targeted product campaigns.\n\...