Call Handler
Eden Point, Cheadle
GBP 13.76 per hour
35 hours per week
Empower others to thrive
We're proud to be recognised as the 2025 Housing with Care Employer of the Year : and we're excited to welcome a new Call Handler to our vibrant call centre team at Eden Point, Cheadle.
You'll be part of a compassionate, community:focused team supporting people remotely, that puts people first : every single day. BeYourBest is more than a hashtag : it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.
As a not:for:profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Your role
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Handle calls promptly and professionally, offering reassurance and support
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Respond to emergency calls calmly and with care
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Keep accurate records and organised systems
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Help maintain high service standards
Your skills
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Experience in a customer service or contact centre environment
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Ability to stay calm and focused under pressure
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Strong administration skills, including managing customer queries and complaints
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Confident communicator with people at all levels
Your rewards
You deserve more than the basics. That's why, alongside 33 days' annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we've created a package to help you thrive:
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Health and wellbeing support
: including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short:term counselling
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Company:paid life insurance
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Parental leave arrangements
and annual leave purchase scheme
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Company:funded training
and ongoing career development opportunities
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Flexible working options
and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
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Exclusive retail discounts
, Cycle to Work, and salary sacrifice arrangements
Some rewards are subject to a qualifying period or other criteria : visit our website for more information.
Ready to BeYourBest?
Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it's like to work with us? Discover our values, culture, and real stories from our teams at sanctuary:supported:living/jobs or follow us on socials.
Before you apply
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We can only accept applications from individuals with the right to work in the UK.
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All roles require safeguarding and pre:employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
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Internal candidates should apply via their internal careers account.
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We may close this advert early, so please apply as soon as possible.
Inclusion is one of our core values
. We're committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosur