The successful candidate will be required to work 40 hours per week, working Monday - Sunday on a rota basis covering 10PM - 8AM shifts. Temporary cover is required for approximately 1-2 months possible extension due to performance. In this position, you will be required to: - Provide overnight waking cover, ensuring the safety and security of the office base and four supported houses - Act as the first point of contact for residents during the night, responding to calls on the duty phone with warmth, clarity and reassurance - Offer emotional containment and practical guidance to residents who may be experiencing anxiety, distress or uncertainty overnight - Communicate with residents in a respectful, person-centred way that recognises individual experiences and needs - Respond appropriately to emergencies or incidents, acting in line with local procedures and escalating concerns where required - Liaise with emergency services and out-of-hours partner agencies, when necessary, always representing the organisation professionally - Protect the service buildings through regular checks, monitoring of CCTV systems and site visits as required - Control access to buildings and respond to reports of unwanted visitors or security concerns promptly and proportionately - Accurately record all overnight activity, incidents and significant contacts using agreed recording systems - Ensure that events of significance are clearly documented and communicated to day staff through effective handovers - Maintain clear and consistent boundaries while offering a supportive and steady presence overnight - Support residents to feel safe, heard and understood, using de-escalation and reassurance wherever possible - Identify, record and report health and safety, repair or maintenance issues in line with agreed procedures - Take responsibility for lone working and personal safety, following fire, safeguarding and local overnight procedures. Please note; this role involves loneworking. To apply for this role candidates must have; - Experience of working with adults experiencing long-term mental health conditions or in related support environments. - An understanding of Psychologically Informed Environments and strengths-based approaches and how these translate into overnight support - Awareness of safeguarding principles and the importance of proportionate responses overnight - Knowledge of maintaining professional boundaries while offering emotional reassurance and support - Ability to remain calm, grounded and reassuring in emotionally charged or uncertain situations - Strong listening and communication skills, particularly when supporting people by phone - Confidence working independently overnight, with sound judgement about when to act and when to escalate - Good written skills to ensure accurate and meaningful recording of overnight activity - Basic IT skills to log information and communicate effectively with the wider team - Ability to stay alert, manage motivation and prioritise tasks during night shifts