Learning and Development Trainer - Customer Service Up to £40,000 per annum Bromley, Kent Permanent Part-Time As our L&D Trainer for Customer Service, you will design and deliver engaging, practical training programs that empower colleagues to excel in every customer interaction. From onboarding new starters to developing advanced skills, you will ensure our team is equipped to deliver outstanding outcomes. This is a Permanent part-time position based in Bromley for 3 days a week. Your day to day will include 1. Design and Deliver Training: Create blended learning programs covering compliance, complaints handling, vulnerable customer support, and sales through service. 2. Coach for Success: Provide one-to-one and group coaching based on call listening and performance insights.
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