Job DescriptionWe have an exciting opportunity for an administration professional to join our busy team. It is essential that you have a real passion for offering a fantastic customer experience and have the ability to deliver results within a deadline.Excellent communication skills are essential as this role requires well written emails, verbal contact with varied parties that thoroughly respond accurately to the needs of the customer.The role involves working in a large fast paced service centre providing administration support to Mortgage Consultants working in our branches network and their customers, whom you will work closely with to progress our customers mortgages from application to offer whilst enhancing the customer experience.You will be responsible for:
* Dealing with incoming and outgoing telephone calls from/to Mortgage Consultants, Negotiators, Customers, Lenders, Vendors, Solicitors and Insurance Companies throughout the day.
* Write notes on all telephone conversations, recording details accurately.
* Maintain constant contact with all parties relevant to the case to ensure mortgage and insurance documentation is complete in preparation for exchange of contracts.
* Ensure case is offered and all relevant checks are completed in preparation for transferring to On risk and completion team.
* Ensure all files are archived at the earliest opportunity
Your experience and skills wil...