Modality PartnershipBirmingham Division has 2 full-time vacancies for a Call/Recall Care Coordinator. The postholder will be a high performing employee,working across Modality Birmingham Division. The role involves coordinatingcare plans and ensuring the well-being of individuals under our care. We are seeking dedicated postholders to joinour team and who can display our CARE values: Commitment, Accountability,Respect and Excellence.
This job is suitable for individuals whoare career driven and have a passion for patient care and supporting patientswith their health outcomes. Salaryis £23,875 per annum WTE rising to £24,110 following a successful probationaryperiod.
As an employee withus you can benefit from
Enrolmentto the NHS pension scheme
Employeediscounts and benefits scheme
Employeeassistance programme (EAP)
Educationand career pathways
EnhancedFamily friendly policies
Flexibleworking
Wellbeingsupport and initiative
If you are interested in learning more,please read on.
Main duties of the job
The role is tohelp coordinate and recall patients for their chronic disease management, andto ensure that appointments are booked with the appropriate clinician so thatthe correct care can be delivered to the patients. Working with the managementand clinical teams to ensure efficient use of clinical time through activecommunications management of patients to help reduce DNAs.
The role is nota regular 9am-5pm job; the job requires innovation, flexibility, and commitmentand the postholder will be required to work resourcefully as part of the teamto ensure tasks are completed.
About us
We are one ofthe largest GP super-partnerships in the UK, serving over 450,000 patients andwith a workforce of 1500+. We are unique,we are always looking at ways to improve our delivery of services through theimplementation of new and innovative solutions that we can scale across theorganisation. Your job is to work directly with patients and the wider practiceteam to patient care. This is a role that will equip you with a portfolio ofleadership and operational skills to make sustainable changes within PrimaryCare.
All employeesare welcome to enrol in our employee benefits scheme and NHS pension scheme. Weare committed to developing our people through education and career pathwaysand who align to our organisational values of CARE.
ModalityPartnership is an Equal Opportunities Employer and is committed to ensuringequal employment opportunities for all our potential applicants in line withthe Equality Act, 2010.
Job responsibilities
Please refer tothe supporting documents section to retrieve the JD detailing the coreresponsibilities of this role.
You will lovethis job if you are able to work sensitively with patients their families andcarers, are able to work as part of a healthcare team to seek feedback,continually improve the service and contribute to business planning.
If you feelthis is the ideal career advancing opportunity for you and you want to rise tothe challenge of this opportunity, we welcome an application for you to joinour growing team of likeminded people.
Please note: The Modality Partnershipreserves the right to close this vacancy at any time during the advertisingperiod.
Pre-employment
As part of recruitment to the Modality Partnership, we willbe checking the vaccination status of all new starters so that we can manageindividual and environmental risks. We will offer support to those who may beundecided about vaccinations. Some vaccinations for certain roles aremandatory, and you will be asked to provide evidence of this where there is amandatory requirement.
Right to work checks
All applicants invited for interview will need to prove theirright to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, onemust be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Knowledge
* Primary Care Experience MS Word, Outlook, Excel and other related software
* packages.
* Medical terminology - desirable
* Knowledge of / experience from within NHS / General Practice
* Safeguarding
Personal Qualities
* Professional approach to work
* Good telephone manner
* Strong team player
* Responsive and positive outlook
Skills
* Excellent listening, communication and interpersonal skills
* Accurate typing
* Administrative and organisational skills
* Ability to follow policies, practices and protocols
* Computer-literate and adaptable in using different software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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