Patient Service Advisor
Location: Rochdale, Greater Manchester
Salary: £12.21 per hour, paid weekly - every Friday
Contract: Full time, temporary to permanent opportunity
Our client a specialist provider of diagnostic and healthcare solutions. Their aim is to make collaborate with the NHS and better patient care and services by offering a diverse array of specialist medical and healthcare services and treatments and diagnostics.
As a Patients Service Advisor you will be responsible for providing exceptional customer service by handling inbound and outbound calls. You will assist patients with a variety of enquiries, resolve issues, and provide accurate information regarding their wide range of medical services. The role requires excellent communication skills, problem-solving abilities, and a strong commitment to patient care.
Key duties:
* Handle inbound and outbound calls from patients regarding booking or managing their service appointments or additional follow up treatments or care
* Address customer concerns, troubleshoot problems, and provide solutions in a timely and professional manner.
* Liaise with patients to encourage attendance
* Accurately document patient interactions, feedback, and follow-up actions where required
* Strive to meet performance targets to enhance personal development
* Uphold a professional, friendly, and empathetic attitude when interacting with patients and colleagues
* Maintain and ensure observation of robust quality assurance measures to meet national standards.
To be successful in in this position:
* Previous experience within a customer focused role; open to backgrounds in sales, contact centre, health and medical, telecoms, hospitality, retail and aviation.
* You'll be warm, friendly and positive in nature and pride yourself on excellent customer service
* Excellent written and verbal ability
* Someone who is approachable, dedicated and hardworking
* A people person - someone who enjoys working alongside and helping others
* Ability to handle sensitive conversations with empathy and resilience.
* Successful candidates will be required to provide and pass referencing
Hours:
Working on a rota basis between Monday - Sunday, opening hours of 8am-8pm with reduced hours of 8am-1pm on weekends. Please see an example rota below:
* Week 1: 8am-4pm
* Week 2: 9am-5pm
* Week 3: 10am-6pm
* Week 4: 12pm-8pm
Working 1 in 4 weekend with 2 days off between Monday-Friday. Weekend hours will be between 8am-1pm.
Salary:
1. Offering £12.21 per hour, paid weekly every Friday
2. Achievable bonus structure in place allowing you to earn between £225 - £1000+ per month on top of your normal salary.
JDRCC
JDR is acting as an Employment Business in relation to this vacancy.
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
JDR is acting as an Employment Business in relation to this vacancy.