Job Title: EAP Triage Counsellor
Location: Southport (Hybrid)
Salary: £25,750.00
Contract Type: Permanent
Hours: Full time - 8:30am to 5:00pm
We are currently recruiting for somebody who is newly qualified with at least a Level 4 Diploma in Therapeutic Counselling to join our team as a Triage Counsellor at MCL Medics: an established, experienced, and trusted Employee Assistance Programme (EAP) provider.
Main objectives
The EAP Team is currently seeking a full-time qualified counsellor, to work 3 days a week at our head office in Southport, and 2 days remotely from home. As an EAP Triage Counsellor, you would assess clients by phone, book client appointments, send, and receive correspondence and ensure all our data systems are fully updated.
Key Responsibilities
As a Triage Counsellor, you will be speaking to clients daily, assessing them, arranging appointments, and supporting the internal EAP team.
Our ideal candidate will have empathic and relational building skills with clients and be methodical and organised in their approach to work. Due to the busy nature of the department, multi-tasking and priority management is key and you will be supported by a fantastic team of people in delivering an excellent service to clients.
You will be the first port of call for clients, and you will need to have a calm and empathetic manner.
Paid additionally, this role includes participation in an on-call rota, providing vital support to callers in distress during their most vulnerable moments.
You will also need excellent keyboard skills to make accurate notes. Experience in dealing with incoming calls will be a definite advantage.
Essential Qualifications
* Must have completed and passed a minimum of Level 4 Diploma in Therapeutic Counselling.
* Must have over 100 counselling hours
Experience
* EAP experience would be an advantage
* Mental Health experience
* Team Player
* A commitment to client confidentiality
* Excellent telephone manner
* Excellent administration and computer skills, in particular the handling and the processing of client data
* A positive “can do attitude”
* Experience of working in a client administration or service delivery signposting role
* Strong empathy and listening skills
What We Offer
We offer a competitive salary, 25 days holiday (plus bank holidays), enhanced sick pay, Employee Assistance Programme, Life Assurance, professional registration fees paid and a professional but friendly working environment.
We are committed to support our team to ensure they have the right skills to perform their role and further professional development. MCL Medics is a growing company with a variety of opportunities for career progression.
MCL Medics confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability, or sexual orientation.