IT Support Engineer
Cheltenham | Circa £30,000 + Excellent Benefits
Are you an IT Support professional looking for your next challenge? We are recruiting for an IT Support Engineer to join a global technology business based in Cheltenham, offering a salary in the region of £30,000 plus excellent benefits. You’ll be joining a well-established software company that delivers enterprise-level solutions for document and output management to major organisations worldwide. It’s a fantastic opportunity to join a forward-thinking business in a technical support position with excellent training and progression prospects.
Duties & Responsibilities
Provide technical support to enterprise clients via phone, email, and web-based tools.
Diagnose and troubleshoot issues related to software installations and configurations.
Record, manage and track incidents using an internal support system.
Collaborate with senior support engineers and developers to resolve complex issues.
Attend regular team meetings to review ongoing support cases and share knowledge.
What Experience is Required
A minimum of 2 years’ experience in a technical support or helpdesk role, or 2 years of a computer science degree.
Strong diagnostic and problem-solving skills with excellent communication.
Experience in a customer-facing support environment, ideally involving software products.
Salary & Benefits
Salary: Circa £30,000
25 days annual holiday
Comprehensive training and career progression
Excellent company culture and global support infrastructure
Location
Based in Cheltenham, this role is easily commutable from:
Gloucester
Worcester
Cirencester
Tewkesbury
Stroud
How to Apply
Please send your CV to Giselle Whitton at CV Screen in strict confidence to be considered for this fantastic opportunity.
Alternate Job Titles
Technical Support Engineer
IT Helpdesk Engineer
Product Support Specialist
Software Support Technician
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