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Client:
Location:
Milton Keynes, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
dc4461460081
Job Views:
10
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Position Summary
This role is to handle claims and support the team leader within the day-to-day operation of the team – including productivity, audits, coaching, and mentoring of staff.
Functional Knowledge
* Extensive knowledge of the insurance market, basic insurance principles, and their application.
* Understanding of standard policy terms and market variations.
* Knowledge of Client SLA compliance, productivity, and quality requirements.
* Familiarity with FSA procedures and TCF initiatives.
General Background, Experience & Professional Qualifications
* Insurance experience required.
* Team player with excellent communication skills.
Key Responsibilities
* Assist the Team Leader in managing client relationships by ensuring team understanding of requirements, SLA delivery, and KPI achievement.
* Create and utilize MI to monitor and improve team performance.
* Plan and organize workload to meet productivity targets.
* Model core values and vision of the team.
* Ensure compliance with company policies and external regulations.
* Monitor call performance standards and gather feedback to improve customer experience.
* Share knowledge with peers and mentor new starters.
* Support internal audits and continuous improvement initiatives.
* Participate in projects as required, ensuring timely completion.
Behaviours
* Build positive relationships within and across teams.
* Maintain a customer-focused approach.
* Communicate effectively and share information openly.
* Motivate and energize team members.
* Proactively solve problems and drive change.
* Create a learning environment and foster development.
Skills
* Initiative and attention to detail.
* Excellent customer service and communication skills.
* Positive attitude and problem-solving skills.
* Influencing and analytical abilities.
* Strong organizational skills to manage time, costs, and quality.
* Effective written and verbal communication.
* Relationship management and dispute resolution skills.
In Addition
The jobholder may be required to perform other tasks within their knowledge and ability as assigned.
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