What you will do:
1. Line management of Commercial Banking Representatives. Promote opportunities to synergize, improve processes and develop a common approach.
2. Hands-on involvement and work with your team to ensure Middle Office provides the best service possible to our customers across all Metro Bank products and satisfies internal requirements such as KYC, Onboarding, ODD / CDD, timely Account Opening and related queries ensuring high right first time is maintained.
3. Responsible for all workflow management and resource planning, stakeholder management, coaching, and team administration duties to maximise delivery.
4. Focus on emerging trends and themes and be aware of changes to policies and procedures to ensure all risks are recorded and managed / tracked appropriately.
5. Take ownership on all incident management, operational controls, and procedure updates, work with Risk to devise new operational controls as and when required, perform process confirmations across the tasks on team to find solutions to any issues and implement any process improvements.
6. Conduct the performance reviews for your people, working with these individuals to set their objectives and address their performances well as aiding their professional development.
7. Actively contribute to the departmental risk forum, taking ownership of actions and manage these through to completion.
8. Attend customer meetings / events on your own or with our front-line colleagues.
9. Support the smooth integration of Middle Office, contribute to project work and strategy. Drive the department’s continuous improvement initiatives and enhancements.
10. Own and contribute to all Voice of the Colleague initiatives across the wider department, including working on any action plans and department strategies through to delivery.
11. Maintain a positive internal network across all connected teams such as Commercial, Credit, Lending Operations, Financial Crime and establish trust and credibility.
12. Coach the team and oversee the Training & Competency scheme for all new joiners and ensure colleagues progress through their journeys as outlined. Participate in all recruitment activities – CV reviews, interviews, and feedback.
13. Assist other members of Middle Office and any other duties as reasonably required and to act as a representative for the team for any bank-wide projects, and provide subject matter expert knowledge.
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
Background in Commercial, Corporate or Business banking, ideally in a customer facing position.
14. Previous experience leading a team. Awareness of process design and improvement techniques.
15. Sound understanding of Business and Commercial Banking with experience reviewing and assessing new to bank customers from a Risk and Compliance perspective.
16. A good working knowledge of different account offerings and services. Knowledge of systems including T24, CRM, PowerBi and SharePoint (or ability to pick up quickly).
17. Detailed knowledge of processes and systems including lending, ongoing and enhanced due diligence, account opening and day to day servicing requirements.
18. Experience in supporting the onboarding of new customers and addressing queries
19. A good understanding of Financial Crime, AML as well as TCF/conduct expectations. Able to provide KYC support onboarding and address queries.
20. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
Our promise to you…
21. We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
22. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!