Volunteer Retail Assistant - Tonbridge Charity Shop To support Hospice staff and volunteers in the efficient and effective operation of Hospice shops. Contributing to the work of a multi-professional team ensuring that an efficient, effective and comprehensive palliative care service is provided by the Hospice. What you’ll be doing In accordance with Hospice policies and procedures, and as delegated by the manager, assist with receiving donated goods, stock sorting, pricing and display of goods for sale, ensuring all resources are used for the benefit of the Hospice, patients, families and carers. Welcome, assist and serve shop customers in a courteous, helpful and friendly manner. Carry out procedures for handling payment for goods, i.e. cash, cheque and debit/credit card, ensuring Hospice policies are maintained at all times. Assist in maintaining clean and safe working areas which minimises health, safety and security risks to self and others. Participate in shop promotional activities and themed events to maximise income opportunities. Report any concerns to the Shops Manager without delay. We’re looking for someone who is Friendly, reliable and happy to work as part of a team Comfortable speaking to customers and volunteers Willing to learn new tasks and follow procedures Interested in retail, sustainability, or supporting your local community Time commitment Flexible—although we typically say 4 hours per week (or more if you’d like) if you are only able to do 2 or 3 hours that’s fine with us. We’ll agree a regular shift that suits you, Monday to Saturday (and Sundays where applicable). What you’ll get in return Full induction and ongoing support from our shop team Retail and customer service experience for your CV New friendships and a chance to build confidence The satisfaction of supporting hospice care in your area References available after a suitable period (where appropriate) If you have any queries or would like an informal chat about the role please contact the retail manager on 01732 445709