Overview
Do you enjoy helping others and providing brilliant service to every customer you speak to? Are you looking for a job which provides full training, support to gain industry qualifications and potential career progression opportunities all over the world? If so, we’d love you to apply for one of our exciting Customer Service opportunities in our SME Insurance team. Things you need to know: These are permanent roles We are based in Tunbridge Wells with access from local bus routes and a 10-minute walk from train links Our working hours are Monday to Friday, with shifts patterns between 9am-8pm The starting salary is £23,000 - £25,000 We have a structured 2-week initial training programme and a dedicated training team to ensure you have all the support you need to be successful throughout continued training. After 6-Months of employment the opportunity to enrol onto a CII qualification will become available How you'll make an impact A bit about the job: In this role you will be helping a variety of small to medium size businesses find insurance policies that meet their needs. You will speak to new and existing customers who have made an appointment to discuss their insurance (there is no cold calling) and use your communication skills to build a rapport, gather the right information to understand their needs and help them find the right insurance policy, supporting them and providing excellent customer service along the way. You might need to balance multiple tasks at the same time, utilise a range of systems and will work in a dynamic, friendly, agile team. Please click on the video link to find out how our colleagues describe life at our Tunbridge Wells Branch. About you Skills and experience we’re looking for: Previous call centre experience is not necessary. We provide full training which covers everything from our product range to our phone system. It's all very simple with the right training and support We are looking for candidates who are passionate about providing outstanding customer service, this means that you put the customer first and take pride in the quality of your work We hire great people from lots of different backgrounds. Some of our Customer Service had experience of working for other insurance companies or in call centres before joining us, but lots of our colleagues join us from jobs within retail, hospitality, care, education, or sales and share our passion for helping people Qualifications are not essential, but you will be able to perform basic maths tasks, use IT systems and have a keen eye for detail You will enjoy speaking to people and will use your outstanding communication skills to speak openly and expertly on the phone to customers. You will be able to build strong rapport and take a genuine interest in their needs Great team working skills, we work together to help our customers, share ideas to help each other and have lots of fun working together! You will be motivated by working to exceed targets and will combine that focus with the need to always do the right thing for our customers with a dedicated attitude combined with the highest degree of ethics and integrity in client focus #LI-SK1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…