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Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint spanning approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing its diverse portfolio of brands, including Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Our continued success is driven by our mission: to empower, engage, and inspire our consumers every step of the way.
Our Store Managers are inspiring retail leaders. If you have a passion for sales and product, you will join a network of motivated individuals committed to achieving excellence for our brand and team. Your role will involve recruiting, hiring, developing a cohesive team, and maintaining an exceptional customer service culture.
Key Responsibilities
1. Be a role model: Motivate and engage your team to embody brand values daily, fostering an inclusive and positive work environment that celebrates success.
2. Ownership of sales and profit: Drive results, manage costs, payroll, sales KPIs, and overall financial performance.
3. Deliver outstanding customer service: Demonstrate exemplary behaviors to ensure customer satisfaction.
4. Effective communication: Maintain relationships across the business, with customers, and community partners.
5. Foster teamwork and accountability: Create a supportive, productive, and inclusive environment.
6. Policy adherence: Ensure policies and procedures related to security, health & safety, stock management are understood and followed.
7. Innovate customer engagement: Develop creative methods to boost loyalty and promote the brand locally.
8. Store operations: Oversee stock placement, store management, and change initiatives, engaging your team in new ways of working.
9. Create memorable customer experiences: Provide authentic service that leaves a lasting impression.
Knowledge, Skills, and Abilities
* Management experience in a fast-paced retail environment
* Proven sales track record and ability to meet KPIs
* Adaptability and flexibility in working hours
* Passion for our brands
* Ability to manage multiple tasks under pressure
* Proficiency with POS systems
* Experience in budget management including payroll and expenses
* Strong customer service and team development skills
* Market trend awareness
Working Conditions
* Retail environment
US Candidates Only
* Compliance with AAP/EEO policies
* High School diploma or equivalent
The Extras
* Clothing allowance, training, bonuses, discounts, holidays, referral bonuses, and more
Our DEI Commitment
We are committed to fostering a diverse, equitable, and inclusive culture that reflects our mission of empowerment. We aim to celebrate diversity, promote inclusion, and create an equitable workplace where everyone can be their authentic selves. We are on a journey of continuous learning and improvement, actively working to embed DEI principles into all aspects of our business, with support from our DEI committee and collective. We believe in giving our people a platform to voice their perspectives and in making meaningful, sometimes challenging, progress toward true inclusion.
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