Field Service Technician, Edinburgh
Starting salary of £35k + annual bonus, overtime and access to our fantastic flexible benefits platform! Ideal candidate location will be within the Edinburgh area.
Designing award-winning products for our market-leading brands – Mira Showers, Rada and Kohler UK – is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it’s who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.
From day one you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people.
We are looking for a skilled Field Service Technician to join us to cover our Edinburgh customer base. Find out more below!
Role Overview
The Field Service Technician is responsible for the delivery of the field-based services that are available to customers across our UK brands. In this role you will be part of the team ensuring that the best standards are met for our customers, enabling a seamless service journey that meets their requirements. As part of the Customer Service Operations Team, you will work closely with the wider function to ensure there is a unified approach to delivering excellent service and deliver best in class service and service revenue against budget.
Basic Functions
* Act as a brand ambassador for our products and services through contact with our consumers.
* Undertake service visits by repairing and replacing our products across all our brands.
* Provide feedback to the business on technical field issues by raising early warnings.
* Deliver excellent customer service across all our UK brands.
* Represent the company professionally in any conflict situations.
* Reduce warranty costs by delivering against business defined Key Performance Indicators.
* Complete appropriate site investigations when required.
* Support business revenue by ensuring customers are offered appropriate spare parts and upgrading replacement products where suitable.
* Support trainee Field Service Technicians when required.
* Comply with all Health and Safety processes adhering to a zero-tolerance approach.
* Follow the company stock control process to ensure accurate van stock levels are maintained.
Skills / Requirements
* Effective and proven customer service experience.
* Ability to work unsupervised and alone.
* Driven to achieve business targets that drive customer satisfaction.
* Plumbing background an advantage.
* Strong verbal and written communication skills.
* Full UK Driver's Licence with a maximum of 6 points.
Benefits
We can offer you a lot in return! We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.
Kohler Mira is committed to diversity and inclusion and provides equal opportunity to all applicants.
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