Account Manager - JLL Workplace Management
JOB LOCATION: 60 London Wall, London (Static)
RESPONSIBLE TO: Senior Account Manager
PURPOSE To provide exceptional workplace management services to the Pam client at 60 London Wall. The Account Manager will ensure efficient and effective service delivery in line with agreed budgets and service specifications, monitor and report on quality and financial performance of all services, and drive continuous improvement in service delivery through innovation and operational excellence.
MAIN DUTIES AND RESPONSIBILITIES
Client Relationship Management
• Act as primary point of contact for the Pam client, providing leadership in maintenance management and readily available information on service plans and operational records
• Ensure full compliance with Pam contract specifications and JLL service standards
• Provide monthly performance reports in agreed format to both internal stakeholders and Pam client
• Provide operational support for all maintenance and workplace management activities
Health, Safety and Environmental
• Ensure adherence to all JLL Health, Safety and Environmental policies and procedures
• Maintain risk assessments, COSHH records and safe working method statements for all operational activities
• Monitor and evaluate service partners for compliance with Health, Safety and Environmental legislation
• Manage delivery of remedial, emergency and planned works to ensure building safety for all users
Quality of Service Delivery
• Plan labour resources with supervisors and schedule tasks to ensure effective completion of maintenance work through direct labour or approved subcontractors
• Update asset registers, maintenance schedules and work instructions on JLL and client platforms
• Ensure effective utilisation of JLL business systems including financial, maintenance management, KPI reporting and H&S systems
• Monitor and report on quality and financial performance in line with contract KPI requirements
Continuous Improvement
• Review and recommend service improvements and cost savings to Pam client through monthly review meetings
• Drive operational changes through efficient implementation processes
Personnel Management
• Manage day-to-day team operations and distribute work based on capability and capacity
• Handle first line HR queries and recruit staff as required
• Ensure comprehensive induction programs are completed for new staff
• Contribute to staff appraisals and supplier performance reviews
Financial Management
• Manage purchasing of maintenance supplies and subcontracts with administrative support
• Maintain accurate records of completed works and expenditure, providing regular reports to Senior Account Manager
• Exercise cost control over maintenance activities and promote cost reduction methods without compromising quality
• Ensure timely invoicing while maintaining acceptable debt and work-in-progress levels
• Ensure best purchasing practice using JLL approved suppliers
CRITICAL PERFORMANCE MEASURES
• Compliance with JLL H&S policies and procedures
• Financial control and management within nominated budgets
• Achievement of contract KPIs and service level agreements
• Client satisfaction and relationship management
• Effective team management and operational delivery