Revenues Assistant Stoke-on-Trent Temporary Full Time Are you an experienced Revenues professional with a background in billing, invoicing, and recovery? Join a team based in Stoke-on-Trent as a Revenues Assistant to support the collection and administration of Council Tax, Business Rates and Sundry Debts. THE ROLE As a Revenues Assistant, you will play a key role in the effective billing and collection of Council Tax, Business Rates, and Sundry Debts for the local authority. Key Responsibilities: Maintain and update Council Tax, Business Rates, and Sundry Debt accounts Process changes to accounts including exemptions, reliefs, and payment methods Reconcile banking reports, investigate unallocated payments, and take card payments Handle incoming enquiries via telephone, email, and written correspondence Assist in tracing debtors, processing refunds, and submitting debts for write-off Promote online services and assist residents in managing their accounts digitally Support the identification and prevention of fraudulent activityTHE CANDIDATE The successful candidate will have demonstrable experience in a similar Revenues role within a Local Authority or equivalent environment. Essential Skills and Experience: Knowledge of billing, recovery and invoicing systems for Council Tax and Business Rates Understanding of Housing Benefit, Council Tax Support, and the Welfare Reform Act 2012 Good IT skills, including the use of Word, E...